When a project manager attempts to reduce the intensity of the conflict by smoothing over differences or interjecting humor, he or she is ________ the conflict.

Fill in the blank(s) with the appropriate word(s).


controlling

When controlling dysfunctional conflict, a project manager attempts to reduce the intensity of the conflict by smoothing over differences or interjecting humor. If feelings escalate, the project manager can adjourn the interaction and hope cooler heads prevail the next day.

Business

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