Which approach was utilized at ABA in order to kick off the organizational change effort?
a. top-down approach
b. bottom-up approach
c. centralized decision making
d. decentralized decision making
a. top-down approach
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The BCG matrix is a means of evaluating strategic business units on the basis of their
A. business costs and share of the market. B. differentiation and profitability. C. business growth rates and share of the market. D. BCG ratio. E. product quality and profitability.
When using the indirect method for preparing the statement of cash flows, all of the following will appear in the operating activities section except:
a. Increase in deferred tax. b. Depreciation expense on leased assets. c. Interest expense. d. An increase in long-term liabilities.
Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________
A) faster B) "high touch" C) interactive D) technical E) internal
Which of the following is NOT a good thing to do during an interview?
a. Conduct the interview in private b. Establish the purpose of the interview c. Interview more than one person at once d. Get a commitment for assistance