On which criterion would the Human Resources manager focus when identifying interpreters to support the care of patients with limited English proficiency?
1. Proficient in health language terminology
2. Availability of family members
3. Be of the same ethnic background of the patients
4. Be on 24-hour call
1
Explanation: 1. Interpreters providing language assistance must be proficient in health language terminology in order to provide accurate information to a patient in their own language.
2. Family members are not to be used for language assistance or interpretation unless absolutely necessary, or on request by the patient, as they may not be able to provide objective impartial information.
3. While it is helpful to have the same ethnic background of the patients for whom language assistance is provided, it is not necessary.
4. An interpreter may not be able to be on 24-hour call, but back-up mechanisms should be in place to provide language assistance when a designated interpreter is not available.
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