If trying to use the balanced scorecard, what should a manager do for the category “internal business process”?
a. Set and pursue target values for five or six meaningful measures of internal business
process.
b. Seek to increase productivity in the “employee promotions” and “employee
productivity” fields.
c. Evaluate the relationships between managers and subordinates over a specific
period.
d. Have employees take a survey about workflow and score the responses for an
overall measure.
a. Set and pursue target values for five or six meaningful measures of internal business
process.
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