According to Oliver (1990) organizations collaborate for six main reasons: Necessity, Asymmetry, Reciprocity, Efficiency, Stability, and Legitimacy. The reason organizations collaborate to gain respect and improve its image, such as Shell working with Greenpeace, is __________.
a. Asymmetry
b. Stability
c. Necessity
d. Legitimacy
d. Legitimacy
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Which of the following is the best advice for face-to-face communication?
A. Begin with good news, and lead up to bad news. B. Use a face-to-face meeting as an opportunity to multitask. C. Hold "town hall" meetings daily. D. Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed. E. Have face-to-face meetings spontaneously when you encounter a co-worker in the daily course of doing business (for example, in the copy room or lunch room).
Online surveys are generally believed to effect response quality equal to telephone or mail surveys
Indicate whether the statement is true or false
The ________ gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.
A. standards B. delivery C. communications D. knowledge E. acceptance
The final step in the project control process for measuring and evaluating project performance is to
A. Review spending with team members. B. Measure progress and performance. C. Prepare a report to top management. D. Follow up on corrective action. E. Take appropriate action.