A manager is trying to improve a single-server queueing system through automation. The average service time is 20 minutes per customer, exponentially distributed, and the arrival rate is 16 customers per 8-hour day (Poisson arrivals)
The automated system will have a constant service time of 16 minutes. The effect of this change will:
A) decrease utilization.
B) increase waiting time.
C) decrease waiting time.
D) have no effect since the service time is unchanged.
Answer: C
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A. decoding. B. medium selection. C. noise. D. encoding. E. feedback.
Which of the following statements is true of customer needs?
A) Satisfying customer needs is the first step in successful market segmentation. B) All potential customers have the same needs. C) Solving customer problems requires knowing the identity of target customers. D) A business with a strong market orientation rarely divides its served market into customer segments. E) The factors influencing the needs of both consumers and businesses are the same.
Which of the following observations is true about the market driven approach to marketplace?
A) This kind of organization embraces marketing to excess. B) This approach is adopted by high-risk taking companies. C) This approach is not suited for consumer goods manufacturers. D) This kind of organization can quickly respond to changes in the marketplace.
Identify and describe three traits that differentiate management information systems (MIS) from traditional management accounting techniques