When preparing to respond to negative messages, it is important to consider
A) how to combat the negative information.
B) the source, tone and content.
C) who the audience is.
D) why the comment was made.
E) legal ramifications of the comment.
Answer: B
Explanation: B) When you encounter negative messages, resist the urge to fire back immediately. Instead, evaluate the source, the tone, and the content of the message–and then choose a response that fits the situation.
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