A ________ is a seller's obligation to replace or correct a product or service that fails to perform as expected within a specified period.
What will be an ideal response?
warranty
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Which of the following is NOT a question you should ask yourself when assessing your use of statistics?
a. Are the statistics representative of what I claim they measure? b. Am I being totally honest in my use of these statistics? c. Have I used statistics sparingly? d. Are the statistics I used convincing?
_______ in customer service refers to making the product or service available when and where the customer wants it.
A. Comfort B. Delivery C. Convenience D. Time
Which of the following represents the relationship between pay ranges and pay grades?
A. The competitive pay level for each range becomes the midpoint of the pay grade for that range. B. Grades set the ceiling and floor on what the employer is willing to pay for the work; ranges refer to grouping of jobs. C. Pay ranges set an upper and lower limit between which all wages for all jobs in a particular grade are expected to fall. D. The midpoints for each pay grade usually correspond to the points where the pay policy line crosses each range. E. A pay grade is expressed as a percentage above the midpoint of the pay range.
Liversuch Industries uses a kanban system to manage production of the J-15 subassembly
They have an hourly demand for 250 units and use containers that can hold 50 units each. It takes 90 minutes to fill and move a container of parts to the right place on the J-15 line that is currently rated at a 20% safety factor. How many production cards are needed? A) 540 B) 100 C) 9 D) 1.5