Which of the following is an internal source of new product ideas?
A) vendors and suppliers
B) competitors
C) company employees
D) independent inventors
C
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Before collecting external secondary data, it is useful to analyze internal secondary data
Indicate whether the statement is true or false
A(n) ____ integrates with another technology, such as a database or a network management system, to obtain information or to perform a function, such as verifying that a customer is entitled to service.
A. skills-based routing system B. automated attendant C. voice response unit D. automatic call distributor
Answer the following statements true (T) or false (F)
An organization that allows its employees to exercise their voice in the workplace using democratic principles similar to those that are commonly accepted in a democratic society is one that exercises industrial democracy. The concept of employee voice suggests that employees should have the right to express their opinions in the workplace but only if they are consistent with the majority of employees or with the employer's perspective. While voice and equity are important to the employment relationship, efficiency is really the critical component. If an employer can be efficient, equity and voice will naturally follow. In the U.S., an employer has a right to own property and make a profit but society has the right to place limitations and restrictions on how those profits are made. Conflicts between what the employee wants and what the employer wants are generally resolved privately between the individual and his/her employer.
For a web site, fit refers to the match between:
a. consumer needs and target market b. web site design and needs of target market c. company and target market d. web site content and needs of the target market e. none of the above