When another customer complains about the hair salon where Georgeanna is a loyal customer, she defends it because she feels responsible for the continued success of the hair salon
This behavior suggests she has reached the ________ rung of the loyalty ladder.
A) word of mouth/buzz
B) repeat purchase
C) satisfaction
D) evangelism
E) ownership
E
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The IFAC suggested ten core principles of effective information technology planning. Which of these is not one of those ten core principles?
A. Benefits Realization B. Reassessment C. Reliability D. Relevant Scope
Which of the following is a form of quantitative analysis that uses causal techniques to identify related variables in order to make forecasts?
A. associative methods B. time series analysis C. the Delphi method D. moving average
John was an eager new regional manager in Eagle Inc, a global manufacturing company. His first day arriving at his regional office he called all of his employees together and shared with them how important it was to him that all employees felt included and valued in the organization. He explained that starting immediately, all employees would have greater access to the corporations information. Additionally he encouraged everyone to form networking and affinity groups to build connections with their coworkers. What else should John do to enhance inclusion?
a. Include “inclusion” as a performance element for his supervisors b. Establish an ‘Office of Inclusion’ c. Require mandatory attendance at all office parties d. Involve employees in the decision-making process
Which of the following hypotheses argues that women were historically restricted to entering a small number of occupations and, as a result, the supply of workers far exceeded demand, resulting in lower pay for such occupations?
A. Calibration hypothesis B. Macho hypothesis C. Crowding hypothesis D. Contact hypothesis E. Strain hypothesis