One of the challenges for IT executives is the need to balance a single architecture with tailored systems
Indicate whether the statement is true or false
TRUE
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________ represents a formalization of the measurement of customer expectations of a service compared to perceptions of actual service performance.
A. Service encounter B. Service quality C. Customer delight D. Service excellence E. Moment of truth
The Plaza Hotel contracts with EZ Lawn to have EZ mow the grass on the Plaza grounds for the next 10 years. However, there is a clause in the contract that states if the hotel chooses, the contract may be terminated provided Plaza pays EZ $2,000 on termination. Which of the following is correct?
a. The contract is unenforceable because the option to cancel clause makes the contract an illusory promise. b. The contract is unenforceable because the $2,000 is past consideration. c. The contract is unenforceable because only one party has the option to cancel. d. The contract is enforceable because the option to cancel clause is supported by consideration.
The __________ Amendment prohibits excessive bail and prohibits cruel and unusual punishment
a. Fourth b. Fifth c. Sixth d. Eighth
Coca-Cola drink vending machines are found all over the world. The newest machines have an interactive screen that runs advertisements and allows users to obtain free photos of themselves and ringtones after they have bought a drink. Critics of these new vending machines are concerned that entertaining technology is being used to market sugary products. In terms of a SWOT analysis, this concern would be an example of a(n):
A. weakness B. strength C. advantage D. opportunity E. threat