The ________ is the salesperson who introduces new products, promotions, and/or programs to potential customers without directly closing the sale.
A. creative seller
B. order getter
C. problem solver
D. order taker
E. missionary sales representative
Answer: E
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Answer the following statements true (T) or false (F)
1. Some hotels actually offer an unconditional 100 percent satisfaction guarantee. 2. A good service guarantee does not have to be easy to use if it is truly focused on the guest’s needs. 3. Employers should improvise questions when asking guests about their experience because guests are always motivated to tell the whole truth. 4. Servers should be given the comment cards that have negative comments about their performance.
In a traditional one-on-one interview, ________
A) one goal of the interview is to establish that the applicant has a natural fit with the organization and the interviewer B) a search committee discusses the position with the job applicant C) the interviewer is always the same recruiter who met the applicant at a career fair or an on-campus interview D) employers are able to assess the applicant's collaborative skills E) the applicant is assessed under work-related conditions
The operating budgets of a company include:
A) the cash budget B) the capital expenditures budget C) the financing budget D) the production budget
Conclusions will usually be more objective if ________
A) consistent criteria are used in evaluating options B) the data are manipulated to support a predetermined outcome C) the researcher relies on personal experience related to the report problem D) you use strong language to sensationalize your findings