Answer the following statements true (T) or false (F)
1. Some hotels actually offer an unconditional 100 percent satisfaction guarantee.
2. A good service guarantee does not have to be easy to use if it is truly focused on the guest’s needs.
3. Employers should improvise questions when asking guests about their experience because guests are always motivated to tell the whole truth.
4. Servers should be given the comment cards that have negative comments about their performance.
1. True
2. False
3. False
4. False
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A business that accepts payments by credit and debit cards ________.
A) is usually unable to attract more customers B) must check each customer's credit rating C) generally receives proceeds from credit and debit card transactions 30 - 45 days after the sale D) almost always pays a fee to the processor to cover the processing costs
Given the following data, find the least squares regression line that models the data. ? Coefficients Standard Error t Stat P-value ? Intercept -9929.811142 24657.33026 -0.402712339 0.703800734 ? Square Feet 16.0452627 23.04757868 0.696179973 0.517343052 ? Number of Bedrooms 45079.68306 15349.88995 2.936808226 0.032376169 ? Age -668.5304253 2038.159618 -0.328006904 0.756196359 ? ? ?
What will be an ideal response?
Which department in an organization creates the expectations guests need to be delivered?
a. Operations b. Marketing c. Management d. Accounting
Is the above method a reasonable triangulation method?
Via survey questionnaires, you collected data about the trainees’ self-assessment on their behavioral changes from three different times in different places: ? In the classroom immediately after they completed the program ? In the workplace 2 weeks after they completed the program ? In the workplace 2 months after they completed the program a. Yes, it is a reasonable triangulation method. b. No, it is not a reasonable triangulation method.