Nia needs to get her staff to agree to come to work early Monday through Thursday so that they can have Friday afternoons off. Everyone in the office needs to agree to this in order for it to take place. She knows that Quentin is not a morning person, so she decides to ask him last. As soon as she had the cooperation of the rest of the staff, she asked Quentin if he would agree since the rest of the office was in compliance. Which tactic did Nia use to influence Quentin?
a. Personal appeals
b. Exchange
c. Coalition building
d. Inspirational appeals
c. Coalition building
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Sarah has filed a discrimination charge against her employers. Prior to litigating the discrimination charge, the Equal Employment Opportunity Commission (EEOC) would do all of the following EXCEPT:
A. propose a conciliation agreement to the respondents. B. evaluate the charge and decide whether or not to proceed with it. C. file a Supreme Court appeal as soon as possible. D. determine whether the gathered evidence will support a lawsuit.
Market share is one measure of success of an overall IMC program
Indicate whether the statement is true or false
_____ are often designed to quickly present predefined business metrics, such as occupancy ratios in hotels and hospitals, or inventory turns in retail.
A. Performance indicators B. Dashboards C. Toolboxes D. Shared whiteboards
Why are crafting and executing business strategies the foremost tasks of any organization?
A. because they are necessary ingredients of a sound operational business model B. because a good strategy coupled with a good strategy execution are the most telling signs of good. management and allow a company to be a standout performer in the marketplace C. because of the contribution they make to maximizing value for shareholders D. because doing these tasks helps executives develop an appropriate strategic vision, strategic intent, and set of strategic objectives E. because the management skills of top executives are sharpened as they work their way through the strategy-making, strategy-executing processes