Egocentrism is defensiveness carried to an extreme.
Answer the following statement true (T) or false (F)
False
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Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
A. explicit B. descriptive C. vigilant D. cultural
If you are speaking to a hostile audience and you begin with a main point that you know will
be something they will agree with, you are making use of the primacy principle. Indicate whether the statement is true or false
When we make judgments of the whole based on only a part, we are
A) creating polarization. B) using allness. C) bypassing. D) assuming things stay the same.
A common way to determine the master statuses of an audience which identifies the particular population traits such as age, country of origin, ethnicity and race, physical ability or disability, religion, and gender, is called:
A. standpoint B. demographic audience analysis C. close-ended questions D. master status analysis