Discuss the implications behind the statement that "the customer is always right" in light of the fact that a company must at times deny a customer's request
The "customer is always right" philosophy has been readily accepted since a company wants to satisfy its customers and clients. Companies are in business because of consumers and clients continuing to buy their products and services. But a company would not be in business long if it continued to honor claims in which the customer is clearly wrong. The customer has a right to make a claim, but it is the company representative who has to decide the basis of the claim and to make a fair decision.
Additionally, a company has to share negative organizational news from time to time, but keeping employees informed about the company performance is another way to assure the workers that the company is doing the right thing in preparing them first for any major change in its operations or staff reduction. Doing this shows sensitivity and care for the employees and provides an opportunity to build employee trust and loyalty.
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Which statement best reflects the sufficiency of evidence?
a. You should prove clear correlations to your topic. b. You should provide multiple visual aids to persuade your audience. c. You should provide enough evidence that people can understand. d. You should give alternative viewpoints to strengthen your argument.
When a company receives a claim and decides to respond favorably, the response message is called a(n) ________
Fill in the blank(s) with correct word
What are the three major factors to consider when selecting a brand's target position?
What will be an ideal response?
Which of the following is NOT a letter in the Greek alphabet?
A. delta B. rho C. vega D. gamma