_____ are computer files that serve as the equivalent of ID cards by associating one's identity with one's public key.
Fill in the blank(s) with the appropriate word(s).
Digital certificates
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_____ software records individual keystrokes.
A. Clickstream B. Keylogging C. Honeytoken D. Public-key encryption
Organizations with hierarchical cultures are described as
A. both internally and externally focused and valuing flexibility. B. internally focused and valuing flexibility. C. internally focused and valuing stability and control. D. externally focused and valuing flexibility. E. externally focused and valuing stability and control.
____ is a typical activity included in service management and improvement.
A. Monitoring the network for sign of degradation and communicating status to customers B. Participating in the negotiation of SLAs and monitoring performance to ensure that the service desk is meeting its commitments C. Ensuring that analysts can quickly and easily retrieve information from the knowledge management system D. Evaluating and selecting new support technology to ensure it meets existing standards
Negative situations will end and are not all encompassing
Indicate whether the statement is true or false