The PLIVA, Inc v. Mensing case discussed in the text, involved the issue of whether the federal law requirement that generic drugs must bear the same FDA-approved labels as their brand-name counterparts preempts state law claims for failure to warn. What was the holding by the US Supreme Court?
a. That federal law did not preempt state law claims for failure to warn.
b. That federal law preempted state law claims for failure to warn.
c. That federal law preempted state law claims for failure to warn based on strict liability but that failure to warn claims based on negligence could proceed.
d. That federal law preempted state law claims for failure to warn based on negligence but that failure to warn claims based on strict liability could proceed.
b
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Cost of goods sold is equal to beginning inventory plus the net cost of purchases minus _________________________
Fill in the blank(s) with correct word
Answer the following statements true (T) or false (F)
1. The line of visibility is best described as the difference between what the guest does and what the employee does as part of the service experience. 2. The activities below the line of guest interaction is where customer’s decide the value of the service experience. 3. A fishbone diagram is used to concentrate on problem areas to make significant changes to the delivery system. 4. Once managers measure each factor’s contribution to a service problem, finding a solution is straightforward.
The supplier management process consists of ______ tasks.
A. five B. eight C. seven D. nine
Organizations can be defined as ______ designed for a specific purpose
a. Hands b. Tools c. Brains d. Bodies