Why is user acceptance extremely critical in driving the success of an HRIS implementation?

Question

What will be an ideal response?

Answer 1

• It’s important that people understand, both emotionally and intellectually, why they need to change.
• Acceptance of the new technology and new processes represents project success. Although the technical challenges in implementing any system can be great, it is the people “challenges that cannot be overlooked (although often are) during the implementation phase” of an HRIS effort. Organizations cannot simply rely on the strategy of “if you build it, they will come.” Change leaders must use appropriate change management techniques to create user acceptance; otherwise, they risk failure.
• To help us achieve the successful acceptance of an HRIS, we should understand how users will develop and experience the information system.
• End users must be involved and feel ownership of the new system. When future users participate in the planning and acceptance testing of a new HRIS, as well as in the process of converting to a new system, their commitment to the project increases.
• It may also be a good idea to identify the most resistant users and involve them right from the beginning to gain their buy-in. Otherwise, they may influence others negatively toward the change.