Observing and making conscious choices about one's own behavior is called ________
What will be an ideal response?
self-monitoring
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Personal references are especially helpful when the speaker is NOT well known to the audience
Indicate whether the statement is true or false
When describing how you view a situation, it is most effective to __________.
A. use sarcasm to take some negativity out of the situation B. increase your level of vocal intensity to maintain the listener's interest C. use exasperated facial expressions to communicate emotions D. calmly and confidently deliver the message
When we state values exist in a hierarchy, we mean that they exist independent of each other
Indicate whether the statement is true or false.
If your supervisor asks you to work late and you agree even though you have other plans, what conflict-management style are you using?
A) sniping B) competition C) accommodation D) avoidance E) withdrawal