A popular proactive approach in customer service that empowers customers to go to a company's website and initiate most of the queries and functions normally handled by a call center is called
A. service recovery.
B. customer self-service.
C. softening techniques.
D. proactive problem solving.
Answer: B
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Efficient markets guarantee that an ethically worthy outcome has been achieved.
Answer the following statement true (T) or false (F)
As a manager, you are faced with a problem involving a very popular and productive employee. The employee has committed a highly unethical act, and you must decide what to do. Using the critical thinking decision-making process, describe your first three steps regarding this issue.
What will be an ideal response?
A broad statement that defines the purpose for a company's existence, including its business, objectives, and approach for reaching those objectives is known as a ________ statement.
Fill in the blank(s) with the appropriate word(s).
"Good" market segments are those that are
A. heterogeneous between. B. operational. C. homogeneous within. D. substantial. E. All these answers are correct.