Provide the definition of training and development.
What will be an ideal response?
Training is the effort to increase the knowledge, skills, and abilities (KSAs) of employees and managers so that they can better do their jobs. It focuses on improving performance in present jobs.
Development is the effort to improve future performance by providing skills to be used in a subsequent assignment. Development increases staff potential, assists in succession planning and is tied to strategic organizational development.
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Identify and explain the five requisite functions.
What will be an ideal response?
Which of the following is an example of examining nonfinancial data to detect fraud?
a. noting an increase in billing charges per customer b. comparing the dates of sales to shipment dates c. comparing line item current expenses to prior d. calculating the percent increase in inventory amounts
All of the following objectives are reasons that service department allocations can motivate managers except to
a. instill a consideration of support costs in production managers. b. encourage production managers to help service departments control costs. c. encourage the usage of certain services. d. determine divisional profitability.
You are more approachable if you offer a smile and pleasant look
Indicate whether the statement is true or false