Kwan gave several suggestions to his supervisor as to how to improve telephone customer service. Kwan’s communication can be described as ___________
a. lateral
b. upward
c. grapevine
d. downward
Answer: b
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All are examples of irrational/distorted thinking EXCEPT for:
a. reframing (page 291) b. personalization c. catastrophizing d. polarized thinking
A _____ is a ceremonial speech of tribute honoring someone who is leaving an organization
A) ?farewell B) ?recognition C) dedication? D) ?toast
Csikszentmihalyi (1988; 1990) posits that creativity can be understood within three subsystems:
a. Microsystem, mesosystem, macrosystem b. Individual, domain, field c. Actor, stage, audience d. Person, domain, field
A browser is:
a. someone aimlessly searching the Web. b. software that allows people to display and interact with information on Web pages. c. the first page of a Web site that welcomes the user. d. an electronic connection from one source of information to another.