According to the new dominant logic for marketing, ________ is the central, or core, deliverable in every exchange
A) value
B) prestige
C) service
D) the product
E) a relationship
C
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When using the indirect cash flow method, a decrease in accounts receivable or notes receivable must be _____________to net income to arrive at the increase or decrease in cash flows
Fill in the blank(s) with correct word
Answer the following statements true (T) or false (F)
1. In excellent organizations, servers solicit complaints about their own performance. 2. A guest’s body language can indicate a service failure. 3. The best way to ensure that someone acts, and acts quickly, following a failure is to empower the front line. 4. If a server recovers successfully from a system failure, the manager should be informed, even if the guest’s problem was resolved. 5. If the cost of failure to the guest is high, fixing the problem quickly is especially important.
Local advertising is ineffective in reaching _____
a. baby boomers b. Generation X consumers c. outshoppers d. bachelors
By having a lot of social emotional elements included in one's work place relational mental model, the team becomes more vulnerable to:
a.Non productive social time b.Socio emotional disruptions c. Public displays of affection d. Social demands