Answer the following statements true (T) or false (F)
1. In excellent organizations, servers solicit complaints about their own performance.
2. A guest’s body language can indicate a service failure.
3. The best way to ensure that someone acts, and acts quickly, following a failure is to empower the front line.
4. If a server recovers successfully from a system failure, the manager should be informed, even if the guest’s problem was resolved.
5. If the cost of failure to the guest is high, fixing the problem quickly is especially important.
1. True
2. True
3. True
4. True
5. True
You might also like to view...
Which of the following is a good example of brand repositioning?
A) increasing the market share by reducing the price of the product B) adding a health claim to orange juice C) adding additional features to a product D) increasing distribution
The design phase of the SDLC begins with a business need for a new or better information system.
Answer the following statement true (T) or false (F)
Explain why it is necessary to sequence ideas before communication. Explain the process involved in determining an appropriate sequence
Benefits of franchising for the franchisor include ________.
A. lower marketing and promotional costs B. growth with minimal capital investment C. royalty payments D. All of these.