Health care disparities may be attributed to:
a. financing and access to services
b. availability of services
c. coordination of services
d. all of the above
d___
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Which step in the A-E-I-O-U Conflict Resolution is expressed in the following statement, "I know that all of us want this project to succeed."
a) Assume that the other person means well. b) Express your feelings. c) Identify what you would like to happen. d) Outcomes you expect are made clear. e) Understanding on a mutual basis is achieved.
When the parent organization falls short of its responsibilities, a designated leader may be critically important. He or she can:
A) Represent the team to the parent organization B) Negotiate for needed resources or authority with the parent organization C) Act as a public relations advocate for the team to the organization D) All of these choices E) None of these choices
Newsletter readers spot mistakes quickly, but they are forgiving
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. In the Samsung Note 7 situation, a minor corporate crisis transitioned into a major litigation and product crisis. 2. In the precrisis stage of Coombs’ crisis communication model, organizations try to eliminate or reduce the risk of a crisis by forming crisis response teams and monitoring social media. 3. In the crisis impact stage of Coombs’ crisis communication model, a firm focuses on returning to business and repairing any damage to the company reputation. 4. Research indicates that social networking has increased in the past decade and that men and women use social media at similar rates. 5. Crises faced by firms today are fueled by the volume, velocity, and variety of digital information.