Which of the following is NOT one of the four customer tiers discussed by Zeithaml, Rust, and Lemon?
a. Platinum
b. Gold
c. Bronze
d. Iron
e. Lead
c
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Answer the following statements true (T) or false (F)
1. At least three of the five functions should be met in order to reach an effective decision, according to functional group decision making. 2. Counteractive communication is likely to be the most important for small group decision making. 3. Groupthink is a positive phenomenon that occurs when group members gain the ability to predict one another’s communication. 4. This idea that group members’ action both creates and constrains interaction is known as the duality of structure. 5. The antecedent condition known as structural flaws refers to problems with the way the group is organized.
______ are groups in an organization that share different values from those held by the dominant culture.
What will be an ideal response?
Administrative law focuses on the laws governing which part of the government?
a. Congress b. Courts c. Administrative agencies d. President
ABC project organization has one workstation that is capable of generating the drawings that their clients study before accepting ABC's bid
ABC is currently in the midst of three proposal projects and knows which proposed project will be most profitable and which will be least profitable. The workstation is scheduled so that the most profitable project's work is done first and the least profitable project work is done last. This is an example of: A) Identifying a constraint. B) Exploiting a constraint. C) Elevating a constraint. D) Subordinating a system.