Telemarketing is more profitable for consumer markets than for business markets
Indicate whether the statement is true or false
FALSE
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A(n) ______ measures financial, customer service, and internal business performance as well as learning and growth performance.
a. labor analysis b. balanced scorecard c. financial report d. internal business report
________ is the process of teaching employees the skills necessary to perform a job.
A. Assessment B. Measurement C. Development D. Training E. Coaching
Working capital is:
a. the amount of money the firm has in the bank b. owners’ equity – liabilities c. cash + inventory d. owners’ equity + assets e. current assets – current liabilities
Which of the following statements is true of a socially responsible firm?
A. It increases the bargaining power of buyers. B. It has high employee turnover. C. It has an obligation to respect the needs of all stakeholders. D. It emphasizesmaximizing shareholder value.