Member diversity helps groups make better decisions because it adds perspectives that would otherwise be absent
True
False
ANS: True
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Martin disclosed something personal to his friend Tony. Afterward, Tony felt as though he had to disclose something personal in return. Tony's feelings exemplify which principle?
A. norm of reciprocity B. breadth C. need for autonomy D. identity management
Political communication is the exchange of information between politician and lobbyist
Indicate whether this statement is true or false.
When a business does not plan for productive client communication and customer service, that organization can expect:
A. As many problems to arise as in any other organization B. Low expectations and many complaints C. An average number of complaints about service D. Good service from employees because people already know the importance of customer service.
The PR team for a three-day film festival in Cincinnati needs to update potential visitors about schedule additions and changes. Which social media platform would be most appropriate for this goal?
a. YouTube b. Snapchat c. Tumblr d. Twitter