Ruth Terry is a realtor. In her ads, Terry offers the free use of a moving truck to every customer she helps either buy or sell a house. This free use of a moving truck is an example of ________
A) the creation of value
B) a perceived need
C) a demand
D) social responsibility
E) customer lifetime value
A
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Consumer surveys suggest that one of the most significant inhibitors of online shopping is the absence of ________
A) pleasurable experiences B) competitive prices C) adequate technical information D) after-sales service E) facilities to compare offerings
Studies of LMX have concluded all but the following ______.
A. empowerment moderates the impact of LMX on job outcomes B. citizenship behaviors and LMX are positively correlated C. high-quality leader-member exchanges foster positive job outcomes D. all employees are in the in-group to some degree
(CMA adapted, Jun 97 #17) Refer to the Devlin Company example. Devlin Company's rate of return on assets for the year ended May 31, Year 7, was
a. 7.2 percent b. 7.5 percent c. 8.2 percent d. 11.2 percent e. 11.9 percent
When an effective graphic is used in a report, there is no need for additional interpretation and analysis of the data
Indicate whether the statement is true or false