Which of the following questions is a part of the analyzing stage of the ACE process for delivering bad news?
A) Have I avoided legal complications?
B) Is the bad news stated clearly and sensitively?
C) Should I include an apology?
D) Should I begin with the bad news or lead up to it?
E) How can I clearly phrase the bad news?
Answer: C
Explanation: C) Deciding whether to include an apology or not is part of the analyzing stage of the ACE process. All of the other questions are part of the composing or evaluating stages.
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Fill in the blank(s) with the appropriate word(s).
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