Because little or no inventory is carried in a service operation, it is easy to separate the operations management functions from marketing in services.
Answer the following statement true (T) or false (F)
False
Too much capacity generates excessive costs. Insufficient capacity leads to lost customers. In these situations, of course, we seek the assistance of marketing. This is one reason we have discount airfares, hotel specials on weekends, and so on. This is also a good illustration of why it is difficult to separate the operations management functions from marketing in services.
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Which of the following correctly describes U.S. GAAP accounting for convertible bonds and the implication of that requirement?
A. Separation of debt and equity components; interest expense is understated. B. No separation of debt and equity components; interest expense is overstated. C. No separation of debt and equity components; interest expense is understated. D. Separation of debt and equity components; interest expense is overstated.
Job ______ moves employees from one job to another while job ______ increases tasks associated with a job.
What will be an ideal response?
A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?
A) Delete the comment immediately before too many people see it. B) File a lawsuit against the customer for libel. C) Reply to the customer's post within 24 hours. D) Ignore the comment.
An ecommerce site should only provide feedback to users
Indicate whether the statement is true or false