Vanessa's training module covered "How to Use Active Listening Techniques". After describing the skill in the lecture, she asked her trainees to practice this new skill. What prior step did she need to include?
a. Tell
b. Show
c. Invite
d. Encourage
e. Correct
b
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In the past, travel guides advised U.S. tourists not to hitchhike in Middle Eastern countries because the traditional American gesture of “thumbing a ride” is considered an obscene gesture there. This is an example of how ______ can cause challenges to intercultural communication.
a. ethnocentrism b. misinterpretation c. stereotyping d. uncertainty
The most prominent stage model on relationship development is the ______ model.
a. Knapp b. Johari c. Jourard d. SIP
Facework has to do with people’s sense of ______.
a. their own master identity b. their back region c. their core self d. their own dignity
The first full-service ad agency was begun in 1869 by
A. F. Wayland Ayer. B. Cyrus Curtis. C. Volney B. Palmer. D. J. Walter Thompson.