The purpose of the strategic human resource process is to
A. maintain a stable workforce for the minimum expense.
B. inform the grand strategy.
C. formulate human resource-sensitive strategic plans.
D. find the human resources needed in a timely fashion.
E. get optimal work performance to help realize company's mission and vision.
E. get optimal work performance to help realize company's mission and vision.
The purpose of the strategic human resource process is to get the optimal work performance that will help the company's mission and goals.
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Kendall is the new owner of a catering company. She receives the invoice for a new walk-in refrigerator, which mentions "2/10, n/30." Which of the following statements accurately explains this?
A. She can get a 10 percent discount if she pays within two days of receiving the bill; otherwise, it is due at the end of the month. B. She can get a 10 percent discount if she pays within two days of receiving the bill; she will have to pay a 10 percent penalty if it is not paid within 30 days. C. She can get a 30 percent discount if she pays within two days of receiving the bill, or she can get a 10 percent discount if she pays by the end of the month. D. She can get a 2 percent discount if she pays within ten days of the invoice date; otherwise, the full amount is due in 30 days. E. She can get a 20 percent discount if she pays within ten days of receiving the bill; otherwise, it is due at the end of the month.
________ can be used to display the steps or components of a process
A) Pie charts B) Pictographs C) Schematic figures and flow charts D) Geographic maps
A study found that when customer service workers receive emotional support from coworkers, they
A) have the courage to be rude to customers. B) provide better service to customers. C) have a lower customer-service orientation. D) lower their organizational citizenship behavior.
A salesperson uses which of the following to discover needs, confirm the selection, and resolve complaints?
A) questioning skills B) presenting benefits C) demonstrating skills D) negotiating skills E) closing skills