Given the increasingly diverse customer base of many organizations, having diverse employees ______.
a. makes no difference if the employees don’t understand each other
b. makes no difference if the employees don’t like each other
c. makes no difference if the employees refuse to work with each other
d. can help a firm to better understand and adjust its practices to satisfy customer demands
d. can help a firm to better understand and adjust its practices to satisfy customer demands
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According to the text discussion, which of the following is the most likely result of applying your own cultural practices and beliefs to a situation involving someone from another culture?
A. Effective communication B. Customer satisfaction C. Business growth D. Poor service
Which of the following items would not be classified as either cash or a cash equivalent for purposes of the statement of cash flows?
A) Money market account funds. B) Treasury bill that matures in three months. C) Treasury bill that matures in three years. D) Checking account funds.
Which of the following is a characteristic of a professional corporation?
A) It is organized as a public corporation but taxed as a partnership. B) Its owners cannot take the tax advantages of deductions for health. C) Its owners are considered limited partners rather than general partners. D) Its owners do not enjoy limited liability for their negligence.
Ben & Jerry's, Whole Foods Market, Stonyfield Farm, TOMS, Keurig Green Mountain, and Patagonia all have engaged in visible and well-publicized activities as socially conscious companies with which major result?
A. reducing the risk of reputation-damaging incidents B. increasing buyer patronage C. apparent correlations between CSR and their stock prices as well as other measures of financial performance D. reductions of their bottom lines by unspecified and unjustifiable amounts E. internal benefits such as improved efficiency and workforce retention