You are the nurse preparing to meet with a client for the first time. You realize that before effective communication can take place, you must:
a. share personal information about yourself
b. develop trust and rapport with the client
c. set some rules of communication with the client
d. clarify your purpose in talking with the client
B
Feedback
A Incorrect. The establishment of professional boundaries precludes sharing personal information about yourself.
B Correct. Before communication can be effective, several key elements must be addressed, including establishing rapport, building trust, showing respect, conveying empathy, listening actively, providing appropriate feedback, managing conflict, and establishing professional boundaries.
C Incorrect. Before communication can be effective it is not necessary to set some rules of communication with the client.
D Incorrect. Before communication can be effective it is not necessary to clarify your purpose in talking with the client.
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