A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns
To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) quality loss function
B) cause-and-effect diagram
C) scatter diagram
D) histogram
E) process control chart
B
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All manufacturing costs other than direct materials and direct labor are classified as factory overhead
Indicate whether the statement is true or false
The jury of executive opinion approach is beneficial because of?
a. The dominating views of one of the executives b. The collective knowledge of the executives c. The reliance on field sales personnel d. The use of external auditors
A contract that has been fully performed by both sides is called a(n) ________ contract.
A. executed B. executory C. unilateral D. bilateral
Answer the following statement(s) true (T) or false (F)
1. A broad vision for diversity management has the potential for generating important benefits, such as better work environments for workers and their families. 2. In recent decades, the public expectations for corporate “good citizenship” behaviors have decreased. 3. An inclusive workplace extends beyond diversity management. 4. In order to avoid the pitfalls and reap the benefits of a diverse workforce, employers need to adopt a broader vision of inclusion, a vision that includes not only the organization itself but also its surrounding community and its national and international context. 5. The public often takes corporate statements about their commitment to ethical conduct and believes that these are the most fundamental statements related to caring for the workforce, the community, and the environment.