Which of the following exemplifies a service orientation?
a. Staff members on the unit are encouraged to chart details about family support networks.
b. Chart audit reveals that details related to assessment of family history are missing.
c. The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care.
d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them..
ANS: D
A service orntation needs to translate caring into appropriate, timely action that meets the needs of patients. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented.
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