Priority publics can be described:
a. Normatively.
b. Demographically.
c. Psychographically.
d. all of the above
D
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According to more recent research on newcomer socialization, _______________ are just as important in the role development process as the supervisor and subordinate.
A. peers B. family members C. vendors D. professors
What is the difference between knowledge and critical thinking?
What will be an ideal response?
When you are practicing _______, the appropriate emotions are displayed for customers to see but not actually felt by the employee
A) deep acting B) surface acting C) emotional contagion D) external labor
Which of the following is most likely to undercut your credibility as a reporter?
A. stories without major scoops B. overpreparation C. asking too many questions D. misspellings