Regarding customer satisfaction surveys:
A)
should be administered to every customer or else the data will be distorted.
B)
the most important thing is what you do with customer responses.
C)
the more frequent the better.
D)
should be loosely worded so that the customer can express himself or herself.
B
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One key human skill is the ability to adapt to the customer.
Answer the following statement true (T) or false (F)
Forty-four percent of all registered voters in a national election are female. A random sample of 5 voters is selected. The probability that there are no females in the sample is
A. 0.0551. B. 0.9450. C. 0.4400. D. 0.1649.
Which is true about voice mail?
A. Voice mail technology is typically used by itself and not combined with other technologies. B. Service desks typically use voice mail during the day and answering services at night. C. The best companies set and manage voice mail response times and promptly return all customer calls. D. Most customers prefer to leave a voice mail than to wait for an analyst to be available.
Laziness, poor communications skills, moodiness, inability to handle stress and inadequate
staff are all obstacles to customer service. Indicate whether the statement is true or false