TCP/IP is known as having either a four- or five-layer model
Indicate whether the statement is true or false
TRUE
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The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
A. unlikely to align with higher level goals. B. not measurable. C. too simplistic. D. not results oriented. E. unlikely to result in improvement to customer service.
Which of the following would NOT be considered a situational influence on consumer decision making?
A) the purchase environment B) the digital environment C) time D) lifestyle E) context
A strain resulting in accidents and errors, alcohol use, caffeine intake, drug use, smoking, and workplace deviance (e.g., doing inferior work on purpose, stealing, damaging property) is known as a ______ strain.
A. physiological B. behavioral C. psychological D. stress response
Evan is preparing a vésumé for posting to YouTube. Which of the following should he avoid in preparing his video?
a. Keep the image steady by using a camera tripod. b. Avoid light behind him that casts shadows. c. Turn up the camera microphone for high quality sound. d. Solicit the help of someone with film experience.