The basis of the gap model is the identification and measurement of differences in ________ key areas of the service delivery process.
A. two
B. five
C. six
D. four
E. three
Answer: B
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A production capacity question that needs to be answered before a company goes global with operations is "How much additional production capacity will be needed at home and abroad?"
Answer the following statement true (T) or false (F)
At the Acme Global Corporation, the human resources department provides limited services to the organization. These services include things like keeping track of job applicants, maintaining employee paperwork, and filing annual performance evaluations. This view of the HR department is consistent with the ______ view of human resource management.
A. 21st century B. traditional C. sustainable D. revenue center Ans: B
Like other bad news communications, delivering bad news to a vendor requires balancing ________
A) anger with frustration B) a clear statement of the bad news with positive statements of goodwill C) a hint of the bad news with a clear statement of the consequences of not improving performance D) a clear statement of goodwill with a buffer for the bad news E) your responsibility for the bad news with the audience's responsibility for the bad news
Brian is trying to sell a new line of ultrasound imaging equipment. Unlike existing technology, these machines are compact, creating the potential for general practice physicians to have and use them in their offices. Brian is trying to identify innovators in his market, knowing these customers will most likely
A. not need any service or support when using the product. B. buy one for each office in their practices. C. spread positive word of mouth to other physicians. D. reposition his products. E. create demand among the late majority.