Once a customer buys a central air-conditioning system, technical specialists help the buyer learn how to operate the equipment. This is an example of a territory manager salesperson:
A. providing solutions to customer's problems.
B. providing service to customers.
C. helping customers resell products.
D. helping customers use products after purchase.
E. creating new customers.
Answer: D
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Which of the following goals satisfies the SMART criteria?
A. "As a talented florist, I will sell $100,000 in flowers." B. "This company will greatly improve its performance next year." C. "Within the next six months, I will grow my sole proprietorship into a corporation that is larger than Apple and IBM combined." D. "Improve our customer-service ratings." E. "In the next quarter, our Houston sales rep will increase sales by 10%."
A billing system that can be used when there is little or no delay between the receipt of the customer order and the shipment of the goods is a:
a. post-billing system b. open-item system c. balance-forward system d. pre-billing system
Guardian Corporation has two major divisions— Healthcare Products and Pharmaceutical Products. It provides the following information for the year.
Calculate the residual income for the Healthcare Division.
A) $26,800
B) $7600
C) $114,000
D) $46,000
What determines whether a message is positive or negative?
A. the sender’s perspective B. the receiver’s perspective C. the organization’s history D. the sender’s communication skills