Once a customer buys a central air-conditioning system, technical specialists help the buyer learn how to operate the equipment. This is an example of a territory manager salesperson:

A. providing solutions to customer's problems.
B. providing service to customers.
C. helping customers resell products.
D. helping customers use products after purchase.
E. creating new customers.


Answer: D

Business

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Which of the following goals satisfies the SMART criteria?

A. "As a talented florist, I will sell $100,000 in flowers." B. "This company will greatly improve its performance next year." C. "Within the next six months, I will grow my sole proprietorship into a corporation that is larger than Apple and IBM combined." D. "Improve our customer-service ratings." E. "In the next quarter, our Houston sales rep will increase sales by 10%."

Business

A billing system that can be used when there is little or no delay between the receipt of the customer order and the shipment of the goods is a:

a. post-billing system b. open-item system c. balance-forward system d. pre-billing system

Business

Guardian Corporation has two major divisions— Healthcare Products and Pharmaceutical Products. It provides the following information for the year.


Calculate the residual income for the Healthcare Division.
A) $26,800
B) $7600
C) $114,000
D) $46,000

Business

What determines whether a message is positive or negative?

A. the sender’s perspective B. the receiver’s perspective C. the organization’s history D. the sender’s communication skills

Business