What are the three broad categories of application controls?
input, processing, and output controls
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Bubbly Splash is a major beverage outlet in Seattle. The management takes special care in resolving customers' grievances as it knows that approximately 40 percent of its consumers have been buying its beverages without considering alternative drinks for the last ten years. Identify the loyalty shown by its customers.
A. Vendor loyalty B. Attitudinal loyalty C. Behavioral loyalty D. Inertia loyalty E. Partial loyalty
A company that focuses on customer developments in designing its marketing strategies and on delivering superior value to its target customers is a ________ company
A) market-centered B) cost-centered C) competitor-centered D) customer-centered E) product-centered
Complaints regarding violations of the ADA are filed with the U.S. Department of Justice
Indicate whether the statement is true or false
PDCA is most often applied with regard to which aspect of TQM?
A) Six Sigma B) employee empowerment C) continuous improvement D) benchmarking E) JIT