Summarize the guidelines for breaking bad news to employees and the public
The following suggestions provide guidance in breaking bad news to employees and the public:
a. Convey the bad news as soon as possible. Timeliness will minimize damage caused by rumors and will give employees the concern and respect they deserve.
b. Give a complete, rational explanation of the problem. Be candid about what is happening, why, and its effect on employees, customers, and the public. Provide enough detail to establish your credibility and provide context so your audience can understand the situation. Stressing positive aspects will provide needed balance and avoid sugarcoating or minimizing the severity of the news to the point that the message is misunderstood.
c. Show empathy. There is really no good way to break bad news, such as the announcement of layoffs or closures, to employees. The economic downturn and job insecurity has resulted in increased stress for many employees, which raises the potential for workplace aggression. However, methods that reflect respect and proper timing reduce the likelihood of an emotional boil over.
d. Respond to the feelings. Allow people adequate time to react to the bad news. Listen attentively for understanding and then address the concerns, issues, and potential problems presented.
e. Follow-up. Let people know what will happen next-what is expected of employees or customers, and what the company will do and when. Plan to repeat your explanations and assurances that you are available to respond to concerns in several communications that extend over a given time.
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A table is in first normal form when it is
a. free of repeating group data b. free of transitive dependencies c. free of partial dependencies d. free of update anomalies e. none of the above
Sousa Corporation provides the following financial information:
Calculate the residual income of Sousa Corporation.
A) $1,440,000
B) $290,000
C) $155,000
D) $554,125
Answer the following statements true (T) or false (F)
1. The relationship between the firm and its suppliers is solely commercial and financially based. 2. The customer-firm relationship is based on ethical principles as well as commercial criteria. 3. The common goal of most NGO campaigns is to use customer and public pressure to force the corporation to adjust its strategic focus. 4. Global CSR incudes aspects of economic responsibility, legal responsibility, ethical responsibility, and global philanthropic responsibility. 5. Placing the firm’s support toward a single philanthropic cause via public relations or advertising is not strategic philanthropy. In fact, this “cause-related” marketing can backfire and lead to mistrust and suspicion about the true motives of the firm.
Rowan Company has four different categories of inventory. The quantity, cost, and market value for each of the inventory categories are as follows:ItemQuantityCostPer UnitMarket Value Per Unit1220$ 4.40 $ 4.60 2130$6.20 $ 6.00 3100$10.00 $9.25 425$20.50 $25.00 The company carries inventory at lower-of-cost-or-market applied to the entire stock of inventory in the aggregate. How would the implementation of the lower-of-cost-or-market rule impact the elements of the company's financial statements?
A. Decrease total assets and stockholders' equity by $101.00. B. Increase total assets and stockholders' equity by $55.50. C. Have no effect on total assets or stockholders' equity. D. Decrease total assets and stockholders' equity by $79.00.