Which of the following is not an example of customer service?
A. Suggest a less expensive product that will meet the customer's need.
B. Deliver the product on time.
C. Keep a customer on hold indefinitely.
D. Help customers carry their purchases to their vehicles.
Answer: C
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Indicate whether the statement is true or false
One way to become a more relations-oriented leader is to ______.
a. embrace the Great Man approach to leadership b. be more autocratic c. make better decisions d. lead with love
Which of the following is most helpful in facilitating a brand's expansion into new markets?
A. reinventing the product for the new environment B. having a high level of brand equity C. advertising on only one platform D. changing the brand's image for each new market E. delivering a different brand message for the new environment
Which of these is NOT one of the three types of performance of a contract?
A. complete performance B. substantial performance C. adaptive performance D. inferior performance