Communication-style bias is most likely to occur when a salesperson:
A) has a different communication style than a customer
B) is unable to understand a customer's regional accent
C) fails to use standard terms when describing products
D) lacks a grasp of social customs in the customer's culture
E) talks too quickly during most sales presentations
A
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Appliance America's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Appliance America is in the ________ stage of Lewin's change model.
A. changing B. unfreezing C. evaluation D. learning E. refreezing
In a decentralized organization, more of the decisions are made by the
A. department heads and regional managers. B. lower levels of the organization. C. board of directors and stockholders. D. chief executive officer and president. E. upper levels of the organization.
Who is a market-nicher?
What will be an ideal response?
Accounting information should make a difference to the outcome of a decision, according to the qualitative characteristic of
a. reliability. b. relevance. c. understandability. d. verifiability.