Explain what is meant by "the service recovery paradox."
What will be an ideal response?
The service recovery paradox occurs when customers are more satisfied following a failure and recovery than if no failure had occurred at all.
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The mercantilists would have objected to
a. export promotion policies initiated by the government. b. the use of tariffs or quotas to restrict imports. c. trade policies designed to accumulate gold and other precious metals. d. international trade based on open markets.
Which is typically true about medium service desks?
A. They use the same type of layout as small service desks, as they usually start as small service desks. B. They are not usually large enough to justify the expense of communication tools such as whiteboards, reader boards, or network monitors. C. The service desk manager resides in the service desk area and handles incidents and services requests just as the analysts do. D. They often benefit from common areas, such as a lab or meeting area for meetings, training, or testing.
Closely held corporations are publicly held corporations
Indicate whether the statement is true or false
Regarding a flexible spending account, which of the following is not true?
A) You may put a predetermined amount of your pre-tax salary in the account monthly. B) The money may be used throughout the year to pay medical or dental expenses tax-free. C) If you don't use the funds during the year, you lose them. D) Your employer will match your funds dollar-for-dollar.