A survey by Mitroff and Denton found all of the following to be true except:

A. Most people define spirituality as "the desire to find ultimate meaning and purpose in one's life and to live an integrated life."
B. Most employees feel free to act on their spirituality in the workplace.
C. Employees who are more spiritually involved achieve better results.
D. People differentiate strongly between religion and spirituality.


Answer: B

Business

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Which of the following CRM functions empower sales representatives with information and business intelligence focused on customer buying patterns and needs?

A. Customer service and support B. Analytics C. Sales force automation D. Marketing campaign management

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A work environment where the culture is in sync with the chosen strategy and is conducive to good strategy execution is considered a valuable managerial ally because

A. there is much less risk of embarrassing ethical violations. B. it provides company personnel with clear guidance regarding "how we do things around here" and produces significant peer pressure from co-workers to conform to culturally acceptable norms. C. the culture can be readily incorporated into the company's strategic vision and facilitate the achievement of stretch objectives. D. there is reduced need to incorporate negative motivational practices and punitive-type incentives into the reward structure and in the company's approach to people management. E. there is reduced need to employ benchmarking, best practice programs, reengineering, Six Sigma, and TQM to achieve competitive advantage.

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According to Table 12-4, which presents a queuing problem with a constant service rate, on average, how many minutes does a customer spend in the service facility?

A) 0.375 minute B) 4 minutes C) 0.625 minute D) 0.25 minute E) None of the above

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