The financial report that measures the financial performance of your business on a monthly or an annual basis is:
a. profit and loss statement
b. income tax statement
c. balance sheet
d. credit report
a. profit and loss statement
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After determining a clear and meaningful purpose for a communication, what is the next step in planning the communication?
A) Understanding the needs of the audience B) Writing the communication C) Refining the topics to be covered in the communication D) Developing the first draft of the communication E) Determining the channel and medium for the communication
Which of the following would normally occupy a staff position?
A) assembly worker B) cost accounting manager C) factory manager D) all of these
The competitive objective of a best-cost provider strategy is to
A. deliver superior value to buyers by doing such a good job of cost control that it ends up with the best cost (as compared to rivals) in performing each activity in its value chain. B. outmatch the resource strengths of both low-cost providers and differentiators. C. identify and concentrate on those differentiating features that are inexpensive to incorporate. D. position the company outside the competitive arena of low-cost producers and differentiators. E. meet or exceed buyer expectations on key quality/performance/features/service attributes and beat their expectations on price (given what rivals are charging for much the same attributes).
Wilson went to the Costal Camera Co to purchase a digital camera. Not knowing much about digital, she worked with a salesperson she thought could help her. After looking and testing several cameras, she narrowed her choice down to a particular camera and asked the salesperson: "Is this camera complicated to use?" The salesperson replied: "Anyone can work this camera, even my three year old
daughter." Relying on this statement, Wilson purchased the camera she had selected. The salesperson's statement is a(n) a. express warranty. b. implied warranty. c. absolute warranty. d. seller's puff.